How This FAQ Works for You
Most questions we receive come down to three things: how to fund an account, how to get money out, and what to do when something looks stuck. We've organised this page around those real moments. When you send a deposit via bKash, Nagad, or Rocket, the payment goes to the account number shown on the cashier screen — confirm with your PIN
and the balance updates once the transfer clears on our end. Withdrawals follow a verification step where we match the wallet you used to deposit; this keeps your funds moving to the right place. If you're accessing the lobby from Dhaka or anywhere else in Bangladesh on mobile, the account flow is the same whether you're on Android or a mobile browser.
For anything not covered here, our support team is reachable directly. We keep this page updated as our payment and account processes change, so check back if something looks different from what you remember.
- bKash
- Nagad
- Rocket